GENERAL INFORMATION  |   SERVICE PROMISE

Mission
Our mission is to foster student success and enhance the Laurier experience by providing competitively priced relevant products, innovative services, and deliver them with genuine, customer-focused staff.

Vision
Our vision is to be your first choice for products and services; while giving back to the Laurier community.

Our Customer Service Promise
At Laurier Retail Services we recognize that a reputation for excellence must be earned every day. We are committed to providing an exceptional experience. We want to make dealing with us something you would gladly do again and again, recommending our services to others. In order to deliver the highest level of service we have implemented our Customer Service Promise. We promise to:

  • place you first and provide warm, sincere and engaging service
  • respond to emails and voice messages within 24 hours
  • match the right product or service to your needs offering expert advice and alternatives
  • provide timely delivery of our products and services and contact you promptly if delays are expected
  • ensure the information you need is easily available
  • be proactive and provide you with a resolution on the same day, at first point of contact
  • provide a forum for your feedback so we can continue to improve our services

To ensure we are able to deliver effectively we need to be aware of your experience.
Above all we want our customers to be satisfied with our service.
Tell us how we did - https://www.surveymonkey.com/r/customerfeedback2014_rs

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