RETAIL SERVICES RETURN POLICY

Textbooks

Textbooks and course materials can be returned up until the return deadline date outlined on your receipt for each term. Textbooks and course materials must be in NEW condition and returned with a receipt by the return deadline date for a full refund.

Opened shrink wrapped textbook packages and Laurier Custom Course Packages are non-returnable.

If you drop a course after the refund deadline, you can return books until the final drop date of classes with a LORIS account print out and receipt provided they must meet the criteria outlined above. 

You must have a copy of your receipt in order for us to process your return. 

 

General Merchandise
Gifts and clothing items may be returned within 14 days of purchase. Items must be in new condition with tags attached and accompanied by a sales receipt

CDs/DVDs are non-returnable.

General Books
General Books can be exchanged within 14 days of original purchase. Books must be in new condition accompanied by a sales receipt.

Computer Products
Computer hardware, software and accessories may be returned within 14 days of purchase. Merchandise must be in original packaging and in perfect condition. Computer software packages must be unopened. If you have defective merchandise please return the item as soon as possible as we may be able to offer a replacement or manufacturer’s warranty.

ONLINE ORDERS FOR ALL LOCATIONS
Returns made from purchases online must follow the return policies stated above. 
Merchandise must be in original packaging and in mint condition, items damaged during the return shipment will not be accepted.

We recommend that packages being returned are insured using a traceable shipping method (i.e. Purolator Courier or Priority Post). We do not accept responsibility for items lost in transit.
The original receipt must be returned with the product. Refunds are issued in the original form of payment. The return can be made to either the Laurier Bookstore or Stedman Community Bookstore and must be postmarked within 14 calendar days from the original purchase.

Original shipping charges are refunded only when the return is due to an error in processing or shipping by the Laurier Bookstore or the product is defective.

Please send Laurier Bookstore (TechShop), & Hawk Shop returns to:

Laurier Bookstore
Attn: Web Orders - Returns
50 Bricker Ave.,
Waterloo, ON N2L 3C5

Please send Stedman Community Bookstore and Brantford TechShop returns to:

Stedman Community Bookstore
Attn: Web Orders – Returns
150 Dalhousie Street,
Brantford, Ontario
N3T 2J4

Retail Services wants to make your online shopping experience as easy as possible.

 
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